Where to begin. We had our cat Sooty booked in with another carrier to transport her from our home in Cabo Roig to a cattery in Clevedon UK where we were going to move to. But just 2 weeks before departure they contacted us to tell us they couldn’t do it. We began phoning other carriers but none could fit in with our existing plans. When I called Becky at CBDH I was immediately impressed with her attitude. Yes they could do it for us, but because of the tight schedule could we bring Sooty to the Kennels. We agreed, only to have the plans screwed again, and there was no way we could take Sooty to the kennels in time. We again phoned Becky, and she immediately put our minds at rest. Mark would come the day before to our home at 10.00am and collect Sooty. Talking to Becky was like talking to a friend who was going to come in and look after Sooty while we went away for the weekend, she was so reassuring.
Mark duly arrived on the appointed day; however, he was 5 minutes early!! I suppose we can forgive that small indiscretion. Mark was as reassuring as Becky had been, showing us round the van etc. He seemed in no hurry and was very calming with his relaxed pace.
Mark contacted us on route to tell us he would be arriving at the cattery in Clevedon between 7.00 and 9.00am on the appointed day. We past this on to Tina at the cattery and she expressed that she was impressed by this type of precision. The day Sooty arrived at the cattery we called Tina to check everything was alright. She told us she was well impressed that Mark arrived at exactly 8.00am on the day. She also couldn’t believe that Sooty had been in transit for 2 days has she arrived totally calm and at peace and had gone to find a sunny place to sleep for a while before demanding being stroked (she has a very loud demanding call). Tina told us she was the calmest cat she had seen for some time, and this could only be because she had been treated very well while in transit.
Would I recommend CBDH as a pet carrier? You bet I would. It wasn’t just the professional transporting, it was also the calming a relaxing contacts with both Becky and Mark. They behaved more like friends than anything else. Thank you again Becky and Mark, from all of us here, including of course Sooty.